Why won’t Uber Eats give me a refund? Did you recently place an order on Uber Eats and there was an issue with the order? And you have probably tried to get a refund and are wondering how to go over it. Well, you are not alone, I have an answer for you!
It might interest you that Uber Eats has a refund policy, but notwithstanding, the company is flexible enough to look into the issue depending on how severe it is.
Also, Uber Eats has different types of refunds and the processes are different for each kind of customer.
To be specific, there’s a difference between refunds for Uber Eats customers and Eats Pass or UberOne members. The refund could be delayed for the former while the latter is offered premium services.
So, keep reading to find out why you can’t get a refund and how to go about getting a refund on Uber Eats.
Why Can’t I Get a Refund on Uber Eats?
Uber Eats only issues a refund if your order is canceled before the restaurant accepts your order. If the order has already been accepted, you cannot get a refund.
The most crucial thing to keep in mind is time if you want to cancel your order and receive a refund. Make sure to cancel your order as soon as you decide that you no longer want it. Hopefully, it hasn’t been accepted by the restaurant yet.
This can either make getting a full or partial refund for you significantly more difficult or significantly easier depending on when you do it.
Therefore, ensure you choose the right food options before placing your order.
How Do I Get a Refund from Uber Eats?
Uber Eats has a simple refund policy; if you receive an incorrect item or no order at all, you can request a refund by reaching out to customer service within 7 days.
However, you will not be provided with a new food item. If you insist on the food you ordered before, you will need to place a new order.
Several other reasons that will guarantee you a refund from Uber Eats include missing food, a canceled order, an incorrect delivery address, a canceled order, or spoilt food upon delivery.
Now that you know what situations you can request a refund, here are the steps you can take.
1. Using the Uber Eats App
To get a refund using the Uber Eats app;
- First, sign in to your account.
- Go to the placed order under the “Orders” tab at the bottom of the app.
- Scroll down and click on “Get Help”.
- You will be redirected to an Uber Eats customer support chatbox that will guide you through the refund request process.
2. Getting a Refund Online
This is quite an easy process;
- First, contact Uber through Uber Eats Help, then click on “Help with an Order”
- Select the order that best describes your issue.
- You will be requested to sign in, then will be directed through the process, which will connect you to the specific order.
However, you should know that it is not disclosed how long the refund would take but the statistics show varying times from 24 hrs to several weeks.
The time it takes to receive your refund varies greatly. That is why Uber Eats is unable to guarantee when you will receive your refund.
To verify your refund, you can also check your weekly statement within the app. However, because the statement can occasionally take two weeks to appear, you might first notice it in your bank account.
Checking your emails for evidence that the refund process has started is also advised.