What happens if I don’t get my Uber Eats order? This is a question you may face when you place an order and realize it is taking too long for your order to be delivered. Luckily they are things you can do if you do not get your Uber Eats order. It is important to know what happens if you Don’t get your Uber Eats order in case it occurs again.
The simple answer to what happens if you don’t get your Uber Eats order is that they will allow you to make a cancellation and make a refund directly through the payment you used.
If your order never arrived, and you made a report, then Uber will send a strict warning to the driver who handled the delivery.
If this has been happening with the same driver repeatedly, Uber Eats will deactivate their accounts and they won’t work with Uber Eats ever again.
What to Do if You Didn’t Receive Your Order on Uber Eats?
Uber Eats could be contacted about missing food with their phone line at 800-253-9377 to speak with customer service personnel. Calling support on the phone is considered one of the ways your issue could be addressed faster.
Additionally, you could contact Uber Eats through the app using the help section that has been been accessible from anywhere on the platform.
You can also reach their customer service through the Uber Eats email address. You should note that this process might take longer to get a response.
Uber Eats has official accounts on social media platforms, including Twitter, Facebook, Instagram, and TikTok, on @UberEats. If your request is urgent, you can tag them in a post.
This strategy works best on Facebook and Twitter because most companies try as much as possible to avoid any negative attention towards them.
Does Uber Eats Refund if You Don’t Get Your Food?
The answer is YES. Uber Eats will make a refund if you did not get your food, but it is not applicable in every case.
You need to contact customer care and explain what happened then they will decide whether you are eligible for a refund.
When you report that you never got your food, Uber Eats will check the circumstances around it and find out who is to blame.
If the company finds the blame is on someone else and not you, the driver, restaurant, or platform, you could get a meal or a refund
However, if Uber Eats finds that you are to blame for it, you won’t get a refund. The reason Uber Eats will not give you a refund when you didn’t get your food is that the driver tried to contact you severally but couldn’t reach you.