A Guide on Failed Orders at Uber Eats: What Happens Next?

It would interest you to know there could be ugly utterances for one to ask, what happens if I don’t get my Uber Eats order? When you place an order and notice it is taking too long to arrive, it may mean it’s not coming, and you will have to tag along to know what’s coming.

Now then, what happens if I don’t get my Uber Eats order? The basic answer is that if you don’t receive your Uber Eats order, you can cancel it and receive a refund directly through the payment method you used.

If your order does not arrive and you file a report, a stern warning will follow the Uber Eats driver who handled the delivery, and if it becomes a habit, their accounts will then be deleted. This means every chance of working with the food delivery service will be totally erased. 

Also, if you never received your order but were charged for it, please reach out to customer support so things can be sorted out right and possibly get you back to order. 

This should be done within 48 hours to receive the best possible support, and if this takes longer than the estimated time, it may be very difficult to provide a refund or other resolution.

What Can I Do if You Didn’t Receive Your Order on Uber Eats?

One can reach out to customer support by food by calling 800-253-9377 and speaking with customer support representatives to inform them of the missing/failed delivery. 

This is recommended because calling assistance is regarded as one of the fastest ways to resolve your issue. Also, you can contact Uber Eats through the app’s help section, which is accessible from anywhere on the platform.

Reaching out can also be done via Uber Eat’s email address, but it is worth noting that this option may take longer to receive a response. If you wish to try out other options, their social media handles could be the go-to. 

Uber Eats has official Twitter, Facebook, Instagram, and TikTok accounts, using the handle @UberEats. If you have an urgent need, please tag them in a post. These options are brilliant as they are the best because most businesses strive to avoid unfavorable attention.

Can I Get My Money Back if Uber Eats Cancels My Order?

Of course! If the restaurant cancels your order for any reason, you will be issued a full refund, and if your order takes longer to arrive than the estimated time, you can request a refund.

Regarding how to go about it, simply check the app’s expected arrival time for your item, and if you haven’t received it by then, you can request a refund.

The timeframe around this is 48 hours after the report has been submitted, alongside your personal details, address, and order number. Once the complaint has been verified, a refund will be issued to you. 

Does Uber Eats Refund if You Don’t Get Your Food?

The answer is yes. Uber Eats will issue a refund if you do not receive your food, but this is not guaranteed in all cases.

This is because there is a protocol to be followed, which is that you must contact customer service and explain what happened; they will determine whether you are eligible for a refund.

When you claim you never received your food, an investigation will begin to determine the circumstances revolving around it as well as who is to blame.

If the company determines that the fault lies with someone else rather than you, the driver, the restaurant, or the platform, you may be eligible for a meal or refund, but if the reverse is the case, you will not receive a refund. 

Uber Eats will not issue a refund if you do not receive your food because the driver attempted to contact you multiple times but was unable to reach you.

Bottom Line

The simple truth around this is that if you do not receive your Uber Eats order, you can cancel it and request a refund using the payment method you used.

Also, if your order does not arrive and you report it, Uber Eats will give a severe warning to the driver who handled it and possibly terminate the contract if it becomes a habit. Leaving the fact that they may never be able to work as delivery partners for the food service ever again. 

If you did not receive your order but were charged for it, please contact us within 48 hours for the best service so we can make things right and get you back to order. After this period, we may be unable to give a refund.