What happens if customer doesn’t respond to Uber Eats? As a driver who delivers food to customers to make more money, certainly you will be frustrated when you across such a situation. However, what are you supposed to do when you come across such a situation? Follow this blog post to get more information on the steps to take to salvage the situation.
If the customer does not answer, kindly click on the banner that appears. Then click on the button to inform the customer that you are around.
The driver is expected to inform Uber Eats of the issue. The driver is however asked to wait eight minutes.
Moreover, the driver will be compensated for the delivery for a certain amount of money less than the compensation for the completion of the delivery.
Furthermore, Uber Eats then instruct the driver to dispose of the food properly.
With respect to food safety guidelines, if a customer doesn’t collect their order in the five-minute delivery opportunity, the Uber Eats driver can decide to return the meal to the restaurant it was ordered from or throw it away.
However, if a customer does not collect their order they can be given a “thumbs down” rating from the driver. Although, you won’t be blacklisted if you get a thumbs down.
The driver will tell Uber Eats of the issue. The driver is then told to wait eight minutes at the . They are then rewarded for the delivery.
What Happens if Customer Doesn’t Pick Up Uber Eats Order?
If the customer does not pick up the Uber Eats order, the driver will then inform Uber Eats of the delivery delay.
The driver is then expected to wait eight minutes. However, they will be compensated for the delivery regularly for an amount lesser than the compensation for the conclusion of the delivery process.
Again, if there is still a delivery failure, click on the banner that comes up. Then, click the button to inform the customer that you are around.
There is always a countdown clock set to begin. However, if the customer doesn’t get across to you by the time it runs out, follow the prompts for ending the delivery.
So, if you still can’t get across to the customer to deliver their order, follow these steps to make sure you still get paid and your order cancellation pace is not affected.
Here are a few steps to follow to reach out to a customer to be on the safer side;
1. Call and message the customer.
2. If the customer refuses to answer, click the banner that appears.
3. Then click the button to inform the customer that you have come.
4. Immediately a countdown clock will start.
5. If the customer still does not get across to you by the time it runs out, follow the prompts for ending the delivery to cancel the order.
How Long Does it Take for Uber Eats Customer Service to Respond?
However, if you tender a question, the eats support team will get back to you within 48 hours.
Thereafter, you will get a message on your phone from Uber eats informing you know that you have received a response. Uber will also send you an email.
As stated above, if the customer refuses to get the order after the driver left the restaurant, the driver will then return it or dispose of it after following due process without any service interruption.