How long does it take Uber Eats to refund money? This is indeed a valid question and if you’ve been a customer of UberEats for a long time, you would know that this is actually a big challenge. You may also know that things could definitely go wrong during this process. Therefore it is important to know how long it takes to get a refund from UberEats.
The refund process for Uber Eats takes about one to five working days before it can reflect in your bank account from the time they issue it.
Also, the wait time depends on the type of bank you have. Some customers see their refunds in minutes instead of days. The refund varies which is why Uber Eats can’t promise you’ll receive a refund within five days.
Checking weekly statements within the app can help you confirm your refund. Sometimes the statement can take two weeks, so it is possible to see it reflected in your bank account.
How Do I Get My Money Back from Uber Eats?
There are two known ways to get an Uber Eats refund: using the app or their browser website.
They will require you to sign in to your account and they may want as much information as you go through their customer service process.
How to Get a Refund Using the App
- In order to get a refund with the Uber app, scroll to the order in question under the “Orders” bar.
- Inside the order, check the bottom and click on “Get Help.”
- Once opened, the app will take you to Uber Eats customer support who will take you through requesting a refund.
How to Get a Refund Online
Getting a refund online is actually simple as well.
- First, contact Uber by getting to Uber Eats Help, then click “Help with an Order.”
- Select the order applicable to your situation and then the current issue.
- The website will ask you to sign in as it directs you through the process, and alternately will connect you to the specific order in question.
Does Uber Eats Refund Money after Cancellation?
The guarantee of getting a refund for a canceled order depends on the stage at which you canceled the order. When putting in an order, the order doesn’t process except when the restaurant receives and accepts it.
Once your order is accepted by the restaurant, it gets difficult to receive a refund for the order you canceled. So you have to make sure you really need the food before placing the order.
What are the Common Reasons for an Uber Eats Refund?
There could be various reasons why you request a refund from Uber Eats.
Missing food, an inaccurate delivery address, a canceled order, or food that was excessively deteriorated upon delivery are the most likely to result in a refund.
1. Missing Food: One of the most common Uber Eats refund reasons is a missing item. Even within a restaurant, items are routinely overlooked.
When you factor in the commotion of delivery, it’s simple for the kitchen to forget an item, for a separately-bagged item to be left behind in the delivery car, or for any number of other reasons.
In any case, if your order arrives and some of your food is missing, go straight to the app and request a refund.
Uber Eats recommends submitting a refund request within 48 hours of placing the transaction.
If you were simply missing an item, Uber Eats would only refund you the cost of the item (if any money was given to you at all).
If your entire order does not come, they will reimburse you the full amount if they find your missing order is eligible.
It should be noted that, according to the Uber Eats website, if your delivery person made a “reasonable effort” to contact you once they came to deliver the goods, they are less likely to reimburse you.
These may be particularly problematic because they are among the easiest to fabricate, and Uber is concerned about customer service fraud.
2. Incorrect Address: Another typical delivery issue that will often result in you losing your purchase entirely.
Unfortunately, if you entered the wrong address into the app and the delivery driver delivered your food to the address you gave, you will most likely not obtain a refund from Uber Eats.
If you unintentionally enter the wrong address, you can potentially update your delivery address after ordering, but Uber Eats makes no guarantees that this will work.
It is necessary for you to contact directly with the Uber driver and persuade them to deliver your order to the correct location.
3. Canceled Orders: Whether you can get a refund for a canceled order depends on where you cancel it in the process.
When you place a restaurant order, it is not processed until it is received and accepted by the restaurant.
Once the restaurant has accepted your order, it is nearly impossible to request a refund.
So make sure you want the food before placing your order—you don’t want to be charged those expenses.
4. Food Was Spoiled When Delivered: If you receive spoiled food upon delivery, Uber Eats will issue a refund. Typically, they will not issue a refund for something that is merely perceived to be of poor quality..
This policy applies only to “unacceptably spoiled” food goods, which most likely refers to food that poses a safety concern to the client. In such cases, Uber Eats will normally issue a refund.
If you obtain low-quality food that does not exceed the firm’s safety standards, the company suggests that you make your voice heard by evaluating the restaurant accordingly.
Regardless, their purpose as a client is to give you with exceptional customer service. There is a distinction to be made between fly-covered ice cream and a missing side dish of peas.
Does Uber Eats Refund Canceled Orders?
Yes, although they usually only refund canceled orders that have not yet been accepted by the restaurant.
Once the order has been accepted by the restaurant, obtaining a refund becomes much more difficult.
Does Uber Eats Pay Drivers for Canceled Orders?
When a driver receives a delivery request and goes to the restaurant to pick up the order, he or she may receive a cancellation message if the client decides to cancel the order before it is prepared or while the driver is on the way to the restaurant.
Drivers may not be reimbursed for the canceled order in such instances.
It’s unclear whether Uber drivers get compensated for requests that are canceled. Uber Eats does not make that information public, and driver forums appear to differ in how deliverers self-report their experiences there.
Some claim to be paid in full, while others claim to have received only a tiny amount of consolation pay, while yet others claim to have not been paid at all.
How to Get a Refund Using the App
To seek a refund using the Uber app, go to the “Orders” option at the bottom of the app and select the order in issue.
Scroll down to the bottom of the page and click “Get Help.”
The app will then redirect you to an Uber Eats customer service chatbot, which will walk you through the refund request process.
How Long Does Uber Eats Take to Refund?
Uber Eats does not specify how long it takes to refund purchases, but customers have reported widely variable times ranging from 24 hours to several weeks.
Does Uber Eats Refund Tips on Orders?
No, Uber Eats does not refund order tips.
However, you can change your tip after the delivery partner has completed the order if you so wish.
Uber Eats can be a difficult software to use, especially once you get into the thorny jungle of their Uber Eats driver help support system.
But we hope we’ve provided you with the information you need to obtain the most money back possible.
meals delivery app shenanigans can spoil an evening, but this method should keep you and your pocketbook from paying for meals you didn’t receive.