An inconvenience can be unrecognized charges on your account. To avoid any big problems, it’s crucial to distinguish between fraudulent and genuine unacknowledged charges. So How Do I Contact Uber for Unauthorized Charges?
Uber may occasionally charge you a temporary authorization hold, which will appear on your credit card statement.
Even though the charge probably won’t last long, you can still get in touch with Uber to be sure they’ll take it off your account.
An additional unforeseen expense could be a cancellation fee. Each Uber ride you cancel will incur a price according to Uber’s regular operating procedure.
You might be eligible for a reimbursement depending on the reason you had to cancel your ride. Conversely, if you share a credit card with friends or relatives, someone else might have taken a trip without informing you.
How Do I Contact Uber Customer Service?
The Help section of the app and social media are the two primary channels for riders to contact Uber.
1. Uber Help Center
The quickest way for drivers and passengers to get in touch with Uber customer assistance is through the help portal.
Many solutions to frequently asked issues are provided on the platform. They consist of:
- Questions regarding enrollment
- Uber driving [and welcome incentives]
- Concerns regarding fare modifications
- Payment issues
- Uber password reset or update Uber lost and found
Expect to find generic responses to typical queries that many other passengers and drivers have had because this information is rather basic.
2. Social Media
Uber also has a social media presence, which not many people are aware of. There are times when you can’t seem to obtain a response from the support staff after sending a message or complaint through the app’s help center.
Try contacting them on Twitter; it may work in some cases. Be sure you message the Uber Help Twitter account rather than the main Uber account.
Why is Uber Taking Money Out of My Account?
Uber will validate a payment method on your account that has just been introduced or that hasn’t been used in a while by placing a temporary authorization hold on it.
Little sums of money known as authorization holds are never really charged to your account. On your account, one of these sums can appear as pending, though.
Uber may temporarily hold your payment method’s authorization for the trip’s upfront fare at the beginning of the trip.
This will appear as a “pending” charge on the payment method associated with your account. This authorization hold is changed into a charge for the final trip fare when the journey is over.
Depending on your bank’s policies, the first authorization hold should be removed from your payment method within a few business days if the trip has been canceled if the final fare differs from the amount displayed upfront in your app.
Please get in touch with your bank directly if you’d like to confirm a specific item on your statement.